We aim for full business and support as usual for our customers. We have the capacity to do so, however while respecting your business guidelines and local regulations, and can reschedule service visits where needed. All technicians are working according to strict hygiene and social distance guidelines, while wearing protective equipment.
To support you in the best way possible, we are providing free guides for safe service operations during COVID-19:
We have created a leaflet with guidelines on what to do when a Toyota service technician visits your company.
We have created a leaflet with guidelines on how to clean your equipment.
All Toyota technicians have received safety measures to follow before, during and after carrying out a service visit at a customer site. Our technicians are instructed to follow your company-specific rules, as well as local regulations; among which strict hygiene and social distance procedures, to keep you, the people on your site and our technicians safe and healthy.
Yes, our current capacity allows our service technicians to do all necessary visits, without the need of having to prioritise certain industries before others.
Where necessary, service visits are rescheduled, prioritising breakdown repairs over preventive maintenance. This we do of course after discussing with you, and in compliance with local regulations (for example, depending on local decisions regarding safety inspections).
Here we also aim for full business and support as usual for our customers but respect that some of our customers may be unable to receive visits. Here our sales team will switch to online meetings or conference calls according to customer preference. All web shops remain open for ordering online and provide customer support.
Currently we have the capacity to support our customers. More specifically in health care, food and retail business, customers can rest assured that enough short-term rental trucks are available to answer to the quickly rising demand.
At the moment we still have the capacity to support all customers, and take our responsibility for the health and safety of your drivers. We're strongly supporting the vital sectors, especially food & healthcare which is now increasing in activity and therefore is in need of additional trucks. Where necessary, we are bringing in trucks across borders to prioritise the sectors of food, retail, medicines, and other daily goods – making sure to deliver the right trucks for these industry needs. Also our extensive demo fleets are on standby - and of course we refresh our fleets continuously with new trucks.
All our workshop and logistic functions are still fully operational, while taking strict health and safety measures, adhering to local regulations. The workshops are vital for refurbishing used trucks that are repurposed as rental trucks. Where necessary, extra field service technicians come and work in the workshops or for additional support – to make sure there is enough capacity to support the essential sectors.
We have local supply in place to continue supporting our customers. We're doing our best to deliver trucks and parts to the best extent possible, but delays may be expected.
We continue to prioritise vital industries such as pharmaceutical, food, and retail sector among others. We are prepared and have procedures in place to inform and keep you continuously updated should the situation change affecting our ability to uphold normal business operations.
All supply organisations are meeting daily to discuss mitigation & actions, ensuring quick reaction to any changes in the current situation.
We are adapting our capacity based on the local regulations from authorities.
We're doing everything we can to keep personnel at work, both factory workers and office personnel
Back office staff is working at reduced capacity (20-40% depending on the factory).
Back office administration continues to take care of order intake, logistics, shipping, etc. at a lower capacity level.
Necessary countermeasures where possible, such as teleworking, are in order.
We're following government guidelines in each country and are encouraging staff, where possible, to work from home, giving them the technical infrastructure to do so.
Employees that remain to work on site in the factories, warehouses and workshops are asked to take the necessary health and safety measures (social distancing, strict hygiene routines).
All international business travel is cancelled or postponed, using online meeting where possible.
If you have any questions, please contact the Toyota Material Handling organisation in your country.