Our commitment to supporting the logistics of vital supplies

In the current Covid-19 pandemic Toyota Material Handling will adapt to the evolving health crisis. As such, Toyota Material Handling Europe and all its entities are following the Corona virus development with utmost care. Our priorities are clear: the health and safety of our employees, as well as our customers and suppliers, coming first. Second is to do everything we can to uphold our service to our customers and partners. Thus, our policy is not only to protect our own and our customers’ personnel, but also to maintain our role as part of the supply chain for essential supplies (especially in food retail and health care) whilst adhering to local regulations.

Update June 26

Service

We aim for full business and support as usual for our customers. We have the capacity to do so, however while respecting your business guidelines and local regulations, and can reschedule service visits where needed. All technicians are working according to strict hygiene and social distance guidelines, while wearing protective equipment.

To support you in the best way possible, we are providing free guides for safe service operations during COVID-19:

Guidelines for Service visit

Guidelines for cleaning your equipment

Guidelines for storing unused equipment for an extended period

Sales

Here we also aim for full business and support as usual for our customers but respect that some of our customers may be unable to receive visits. Here our sales team will switch to online meetings or conference calls according to customer preference. All web shops remain open for ordering online and provide customer support.

Rental

Currently we have the capacity to support our customers. More specifically in health care, food and retail business, customers can rest assured that enough short-term rental trucks are available to answer to the quickly rising demand.

Supply

We have local supply in place to continue supporting our customers. We're doing our best to deliver trucks and parts to the best extent possible, but delays may be expected.

We continue to prioritise vital industries such as pharmaceutical, food, and retail sector among others. We are prepared and have procedures in place to inform and keep you continuously updated should the situation change affecting our ability to uphold normal business operations.

Employees

We're following government guidelines in each country and are encouraging staff, where possible, to work from home, giving them the technical infrastructure to do so.

Employees that remain to work on site in the factories, warehouses and workshops are asked to take the necessary health and safety measures (social distancing, strict hygiene routines).

All international business travel is cancelled or postponed, using online meeting where possible.

If you have any questions, please contact the Toyota Material Handling organisation in your country.

Thank you to all forklift and truck drivers, who keep the essential goods moving.

Thank you to all health care professionals for all their hard, courageous work.

Toyota Material Handling Europe Management Team