Europe is opening up and our business activities consequently follow. Our top priority remains the health and safety of our customers and colleagues. We would therefore like to remind everyone to carefully follow health precautions:
We aim for full business and support as usual for our customers. We have the capacity to do so, however while respecting your business guidelines and local regulations, and can reschedule service visits where needed. All technicians are working according to strict hygiene and social distance guidelines, while wearing protective equipment.
To support you in the best way possible, we are providing free guides for safe service operations during COVID-19:
We have created a leaflet with guidelines on what to do when a Toyota service technician visits your company.
We have created a leaflet with guidelines on how to clean your equipment.
All Toyota technicians have received safety measures to follow before, during and after carrying out a service visit at a customer site. Our technicians are instructed to follow your company-specific rules, as well as local regulations; among which strict hygiene and social distance procedures, to keep you, the people on your site and our technicians safe and healthy.
Yes, our current capacity allows our service technicians to do all necessary visits, without the need of having to prioritise certain industries before others.
Where necessary, service visits are rescheduled, prioritising breakdown repairs over preventive maintenance. This we do of course after discussing with you, and in compliance with local regulations (for example, depending on local decisions regarding safety inspections).
Here we also aim for full business and support as usual for our customers but respect that some of our customers may be unable to receive visits. Here our sales team will switch to online meetings or conference calls according to customer preference. All web shops remain open for ordering online and provide customer support.
In the coming period, we will ramp up our customer visits, whether it’s digital or physical, and continue all projects.
We have continued to support our customers, with enough short-term rental trucks available for quick delivery (especially in in health care, food and retail business), and flexibility in long-term rental solutions. In the workshops and during delivery at customer sites, strict equipment disinfection processes are being respected.
At the moment we still have the capacity to support all customers, and take our responsibility for the health and safety of your drivers. We're strongly supporting the vital sectors, especially food & healthcare which is now increasing in activity and therefore is in need of additional trucks. Where necessary, we are bringing in trucks across borders to prioritise the sectors of food, retail, medicines, and other daily goods – making sure to deliver the right trucks for these industry needs. Also our extensive demo fleets are on standby - and of course we refresh our fleets continuously with new trucks.
All our workshop and logistic functions are still fully operational, while taking strict health and safety measures, adhering to local regulations. The workshops are vital for refurbishing used trucks that are repurposed as rental trucks. Where necessary, extra field service technicians come and work in the workshops or for additional support – to make sure there is enough capacity to support the essential sectors.
Our supply operations are ramping up capacity to follow the increased business demand. All orders have been replanned and informed to customers. Our ambition is to have full production to get all orders out as soon as possible, delivering trucks and parts to the best extent possible.
We have over 130.000 connected smart trucks among our customers, which has played a significant role in the past few months. It allowed us to offer customers flexible solutions, since the connected trucks inform us of their utilisation rates, and which industries are the busiest. This way, customers were offered short-term rental trucks to cover peak periods, or flexibility when their trucks had been standing still for a longer period of time; helping customers in their day-to-day business.
We're following government guidelines in each country and are encouraging staff, where possible, to work from home.
Employees that remain to work on site in the factories, offices, warehouses and workshops are asked to take the necessary health and safety measures (social distancing, strict hygiene routines).
It is encouraging that although frequent testing is ongoing at several of our sites, we have very few positive test results. This means that the countermeasures we apply are functional and that our workplaces are safe for the colleagues that needs to be there.
Toyota Material Handling continues to apply strong restrictions on international business travel until further notice. A new travel policy and a new remote working policy has been issued to state our view and position on these matters also post pandemic.
If you have any questions, please contact the Toyota Material Handling organisation in your country.